On Demand Webinar
How technology transforms frontline worker communications
Frontline workers frequently lack robust communication and collaboration tools, affecting the quality of their work. To curb high turnover rates in organizations, it’s crucial to recognize the importance of digitally empowering your teams to meet your business goals.
Join RingCentral’s Saniya Rangooni and Frost and Sullivan’s Robert Arnold for an insightful webinar, where they’ll discuss:
- Why the failure to equip teams with the appropriate technology is a costly mistake
- How unified communications (UCaaS) solutions can provide the help frontline workers need for today’s consumers
- The importance of clear communication with frontline workers to improve their wellbeing and efficiency
- Where new technology can benefit different team structures and industries to reduce silos and improve workflow processes
Featured Speakers:
Saniya Rangooni
Senior Product Manager RingCentral
Robert Arnold
Industry Director, Connected Work Research Frost & Sullivan
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On Demand Webinar
Secrets to crafting memorable customer experiences
Today’s customer experience (CX) leaders face the challenge of ensuring customers find reliability, trust, and satisfaction in their interactions with businesses. However, many CX teams often struggle to accommodate these needs while providing their teams with the best techniques and tools to keep customers happy.
Dive deep into the customer service journey and learn how to create memorable experiences with former Walt Disney leader Dennis Snow and RingCentral’s Amir Hameed for an enlightening conversation, where you’ll learn how to:
- View your customer service experiences through the lens of your clientele
- Create moments of “wow” that keep customers coming back
- Converge humans and technology to create efficient, award-winning customer experiences
Featured Speakers:
Dennis Snow
President Snow & Associates, Inc.
Amir Hameed
Senior Vice President, Worldwide Solution Sales and Engineering RingCentral
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On Demand Webinar
AI and Human Connection: Striking the Perfect Balance in Customer Service
As artificial intelligence (AI) technology weaves itself into the fabric of the customer experience (CX) industry, teams are questioning how to leverage new AI tools in a way that doesn’t eliminate human connection altogether.
Hear from RingCentral’s John Finch and CX mastermind Shep Hyken for an intuitive discussion, where you’ll learn:
- Insights illustrating customer and agent perspectives on the rise of AI and what it means for CX teams
- Strategies for how AI tools can enhance the quality and efficiency of agent and customer interactions
- Techniques for integrating AI into customer experiences while maintaining a human touch
Featured Speakers:
John Finch
Vice President of Product Marketing, AI Customer Engagement RingCentral
Shep Hyken
Customer Service/CX Expert NYT & WSJ Bestselling Author
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On Demand Webinar
Real Experts: Crafting Your AI Roadmap – Elevating Your Contact Center with AI
About this webinar
Featured Speakers:
Nicolas De Kouchkovsky
Principal at CaCube
John Finch
VP of CX Product Marketing at
RingCentral
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RingCentral Trends 2025: The State of AI in Business Communications
About this webinar
Featured Speakers:
Meghan Corasaniti
Director, Research and Content at RingCentral
Jon Arnold
Principal Analyst at J. Arnold & Associates
DJ Graffiti
The Keynote DJ™️
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The New Voice of Business: AI-Powered Communications and the Future of AI Agents
About this webinar
Communication is at the heart of every business. Join us to see how AI can make those conversations work harder for you.
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On Demand Webinar
Revealing the AI Communication Strategies That Work
About this webinar
Featured Speakers:
Esther Yoon
VP of Product Marketing at RingCentral
Irwin Lazar
President and Principal Analyst for Metrigy
Scarlet Wheeler
VP of Compliance at REE Medical
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On Demand Webinar
AI Innovations for Seamless Customer Experiences
About this webinar
Featured Speakers:
Blake Morgan
Customer Experience Futurist
Kira Makagon
Chief Innovation Officer, RingCentral
Jim Dvorkin
SVP of Customer Engagement, RingCentral
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On Demand Webinar
Beyond the Venue: Event Strategies for Modern Marketers
About this webinar
Is your event marketing strategy stuck in the past? Dive into the future of event marketing with Beyond the Venue: Event Strategies for Modern Marketers. Join industry leaders and innovators as we explore how on-site, hybrid, and virtual events can seamlessly integrate into your overall marketing strategy.
Presented on the RingCentral Events platform.
Featured Speakers:
Jay Schwedelson
President and CEO Outcome Media
Daniel Murray
Founder of The Marketing Millennials
Dahlia El Gazzar
Tech Evangelist + Idea Igniteur, Dahlia+Agency
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On Demand Webinar
State of AI in Business Communications
About this webinar
Featured Speakers:
Robin Gareiss
CEO & PRINCIPAL ANALYST Metrigy
John Finch
Vice President of CX Product Marketing
RingCentral
Akshay Srivastava
Chief Customer Officer
RingCentral
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