On Demand Webinar
Introducing: Nexthink VDI Experience!
Introducing: Nexthink VDI Experience, a groundbreaking addition to the Nexthink family.
According to Nexthink’s own research, 89% of VDI teams receive regular support escalations, with nearly a third receiving them on a daily basis.
VDI Experience provides real-time end-to-end visibility of your VDI environments to unburden VDI teams from constant firefighting and blame, so they can focus on strategic improvements.
Learn how VDI Experience can help you:
- Drastically cut escalations to your VDI team with proactive visibility
- Fix issues faster with targeted remediations
- Improve productivity for both IT and the employees you service
Featured Speakers:
Andy Philp
Product Marketing Director Nexthink
Dennis Damen
Principal Product Manager Nexthink
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Product Spotlight: Nexthink Flow
Is your team spending huge amounts of time on simple, repeat tickets? Do you have to engage expensive engineers to code automations with PowerShell, or lack the resources altogether for automation? Eliminate repetitive issues and create a proactive digital workplace with the end-to-end digital workplace orchestration offered by Nexthink Flow.
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Can you sell out in 2 minutes? No, learn why!
In this video, Queue-it CEO Niels Henrik Sodemann channels his years of experience in the ticketing industry to explain why selling out in a couple of minutes is simply not possible.
You have probably seen news headlines stating that highly anticipated tickets for popular shows or concerts were sold out in a matter of minutes, or even seconds. In this video, Queue-it CEO and Co-Founder Niels Henrik Sodemann elaborates on why this pervasive story is a mere myth.
The video explains the purchase journey on a ticketing platform and why the timeline to selling out is tightly connected to this process. The typical timeline of a ticket buyer’s journey ends from anywhere between 7 and 30 minutes, in connection with the timeout.
The talk contains valuable insights into the typical timeline of a ticketing onsale, and delivers recommendations on key ways to handle successful onsales and smooth the process both for your business and for your end-users.
In understanding the onsale timeline, from entering the site to checkout, you will see how it is simply not possible to sell out in less than 2 times the basket/cart timeout time.
Further, Niels also delves into cart abandonment, and the many reasons behind cart abandonment during your biggest onsales.
Niels also explores the timeout through the psychological perspective of ticket buyers. That includes the feeling of frustration when they see that tickets are apparently sold out in minutes, only to learn that their colleague who got in after them was able to snag coveted seats.
In this situation, a ‘throttling’ strategy can help vendors accurately sell out and avoid premature ‘sold out’ messages to ticket buyers by having only the number of users in the ticketing path that could possibly reach the end of their journey.
Finally, Niels touches on how using a virtual waiting room can safeguard your website during onsales and provide a seamless customer experience.
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How the BOTS Act impacts ticketing
Queue-it reviews the six key points where bots and fraudsters impact onsales and the mitigation strategies to combat the malicious activity.
Bad bots and fraudulent activity have caused issues for fans and ticketing companies since live entertainment ticket sales moved online. In recent years, online abuse and bots have evolved to have major impacts on the systems administering ticket sales and the fairness of acquiring tickets by everyday fans. In reaction, the U.S. government passed the Better Online Ticket Sales (BOTS) Act of 2016.
The BOTS Act is a step in the right direction to creating more fair ticket onsales. The legislation has two major parts The Act firstly outlaws the circumvention of a security measure which enforces ticket purchase limits for an event with an attendance capacity of over 200 people. Secondly, it prohibits the sale of an event ticket that was obtained through a violation of the first part of the act, if the seller knew of this circumvention.
But the legislation doesn’t address all of the ways that fraudsters take advantage of major onsales. It remains the responsibility of venues, organizations and ticketing platforms to apply the right tools to defend against bad bot and fraudulent online activity if they want to be protected by the BOTS Act.
This video reviews the six key points where bots and fraudsters impact onsales and the mitigation strategies to combat the fraudulent activity. Prior to onsales, fraudsters can be get involved in account creation and account takeovers. Account takeovers, in particular, can include attacks such financial fraud, spam, and phishing.
When your business-critical onsales begin, fraudulent activity can include simulating many users or the use of speedy, scripted bots. Finally, during the ticket purchase, malicious activity could mean actions such as credit card fraud or multiple purchases that exceed limits.
The video also elaborates on how bots use the ever-present 2-minute ticket sell-out myth to their advantage in grabbing hold of tickets for the most popular events in live entertainment.
Learn the tips and tricks of the malicious trade from two leading ticketing industry experts: Rami Essaid, CEO and Co-Founder of Distil Networks (now part of Imperva), and Niels Henrik Sodemann, CEO and Co-Founder of Queue-it.
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The virtual waiting room experience
When peak traffic surges converge on a website, website visitors are sent to the online queue. Learn more about what goes on when your users are waiting in the virtual waiting room for their turn to access your website.
This video explores the virtual waiting room and the online queuing experience through the perspective of your website’s visitors.
For your customers, there is nothing worse than a slow or unresponsive website. Just a 1-second delay on your website can see a 7% decrease in conversion rates, and almost 80% of shoppers who are dissatisfied with website performance report being less likely to buy from the same site again.
To avoid tarnishing your brand reputation during online traffic surges, Queue-it places excess visitors in a fully customizable virtual waiting room. The queue page can be designed to fit your unique brand identity.
While your eager online customers wait their turn, take the opportunity to engage with your audience. Ensure visitors have a transparent experience by providing real-time information about their position in the queue, how many customers are ahead of them, and when they can expect to enter your site.
Studies find that unexpected and unexplained waits feel longer than waits individuals are prepared for. Reassure your customers with the latest wait information and real-time updates about product or ticket availability to ensure transparency and fairness.
Further, visitors can receive email notifications when it’s their turn to enter your website. That way, they are free to move around while they’re waiting.
Make sure that your products end up in the hands of genuine fans and customers. With Queue-it, you can challenge suspicious online traffic and validate real fans through the use of CAPTCHA questions before assigning a unique queue number.
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The battle between bad bots and ticketing
Scalpers & their bots are constantly adapting. For online ticket vendors, the show must go on—but how? Watch the webinar to find out.
Tickets to major events are increasingly selling out within minutes, only to reappear on resale websites at prices above face value. The prime suspect: bots.
With stakeholders from artists to fans to politicians pressing to banish such bots from the ticketing ecosystem, both primary and secondary ticket vendors need solutions.
In The Battle Between Bots and Ticketing, onsale experts Niels Sodemann and Edward Roberts address the bot challenges head-on. When watching the webinar you will come away with deeper insight into:
- Types of bad bots, how they abuse onsales, and signs you have a problem
- How ticket scalping and bot legislation impact your ticketing business
- Four bad bot attack vectors every ticketing industry player must understand
- Determining the right bot mitigation strategy for premium onsales
Bots were first used in the ticketing industry and have plagued it ever since. In fact, in 2017 nearly 30% of all online ticketing traffic was made up of bots. But think bots are only scalping tickets? Think again.
Spinning, denial of inventory, and account takeover bots are far more harmful. They can cause great damage to onsales by preventing ticket sales and by compromising data security and customer trust. As a result, online ticketing companies suffer lost revenue and trust in their brand.
Since the U.S. BOTS Act of 2016, governments around the world have had ticketing bots in their sights. But the legislation produced remains a step behind. Touts continually innovate their vectors of attack using increasingly-sophisticated bots. And authorities often lack the tools needed to crack down on touts and their bots. Bottom line, you can’t rely on legislation to solve this problem for you.
Bots have changed the economics of the ticketing business. You need to change the economics of bot attacks.
This webinar shows how a best-in-breed, combined Queue-it and Distil solution is one trusted way to win the battle and stay one step ahead of the next ticketing bot assault.
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Breaking down the psychology of queuing
Watch Queue-it CEO and Co-Founder Niels Henrik Sodemann break down the psychology of queuing at TN Inspire!
TN Inspire made its debut at 2016’s Tessitura Learning and Community Conference (TLCC) in Washington, D.C. Presenting on a passion of their choice, speakers had exactly five minutes to teach, enlighten, or simply inspire the audience. But there was a twist! Each presenter was limited to 20 slides that auto-advanced every 15 seconds, keeping this fast-paced speaker series lively and entertaining for all.
Niels goes into a variety of queuing-related topics, including the history of queue theory, and why mirrors alleviated complaints about elevator delays in 1950s New York.
Niels further reminds listeners the fundamental truth sales, that products are consumed while services are experienced. And that when it comes to customers waiting, how people feel about the wait means more. The experience of waiting matters more than the actual time spent.
Included in the talk are also Niels’ recommendations for a great wait. That means distracting your waiting consumers. Customize your queue page with social media, videos, and graphics that entertain your customer. Get your customer started on their purchasing journey, list product features and other promotions. Communicate clearly with ticket buyers to make sure waiting is fair and informed process, even during unexpected delays during your biggest events.
Niels provides this information and more on how to create a fair and smoother user experience during your business-critical onsales. Also, if you pay close attention to the slides, find out what Niels’ favorite North American sport is. Watch the video for all the details!
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Everything you need to know about custom themes
What features can Queue-it customers alter on the custom queue theme? This video explores the various options.
We often get asked what customers can do with the custom queue layout for their onsales, collection releases, class registrations, applications, and other events. In short, almost anything you can do on a web page, to help our customers create the same look and feel of their website or app.
We know clear communication with website visitors is key. That’s why the queue page can be displayed in the language of users’ browsers or you can choose from over 40 languages that we support.
The background of the queue page can be customized with graphics or even videos. The headline and text letting customers know they are in the queue can also be fitted for the occasion: giving shoppers the important details, building hype around the wait, and acting as a form of social proof.
After over a decade in business, we’ve also found that how site visitors feel when they wait matters more than how long the wait is. One way to help customers feel positive about waiting is through the queue progress information and the visual progress bar. Both can be altered to reflect your brand image.
Let your customers know about product availability or whether an event has ended through the real-time communication feature. Want to capture customer emails to let them know when it’s their turn to access your website or to let them know about future events? Use the email notification feature to do just that.
In addition, support your brand experience by adding icons linking to your social media profiles, embedding Twitter feeds or YouTube videos, or even adding animations to entertain waiting customers. Or use the opportunity to cross-market other products to an audience that’s already interested in what you’re selling. Maintain consistent branding through white labelling the page and using a custom domain. Customize the sound that lets visitors know when it’s time to enter your site.
Not only can the queue page be part of your brand experience, it can be an integral part of protecting your website. Use a similarly branded pre-queue to catch early visitors or use features like a unique key value so only registered members (not bots) have access to your products or services. Use the queue page as a maintenance page while you work on your back-end infrastructure.
Why do we invest in the custom queue page feature? Because it’s crucial for many of our customers.
I love that everything matches and is seamless with our branding…In my opinion, Queue-it is one of the best vendors we’ve ever worked with because they are as dedicated to our brand as much as we are.
Alex Wakim, Director of Operations & Business Development, LiveGlam
Looking for more information on how you can tailor the queue layout to create your desired brand experience? If you’re a Queue-it customer, we encourage you to reach out to the Queue-it support team.
If you’re interested in learning more about the product, sign up for a free trial today.
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Expert roundtable on the future of online streaming & ticketing
How does streaming fit into the future of ticketing and live entertainment? What does ticketing of the future will look like? Check out this lively panel discussion with experts from the Royal National Theatre in London, Xperiology, and Queue-it on the current state of ticketing.
2020 has turned the ticketing industry on its head. In response, the industry has turned to live streaming. But how does streaming fit into the future of ticketing and live entertainment?
Join industry insiders Niels Henrik Sodemann, Ian Nuttall, and Nicholas Triantafyllou for a lively panel discussion on the current state of ticketing and what its future will look like.
- Business model possibilities for online streaming
- Considerations for running successful live streaming events
- The role online streaming will play in future live entertainment
- Insights into the future of ticketing
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Holiday shopping in September? Adapt your website for sales growth
As online retailers begin a holiday season unlike any other, digital channels are critical to secure much-needed sales growth. What strategies are top retailers looking to right now to capture sales this year? How can you prepare your digital operations for online demand? Listen in to this discussion on supporting ecommerce growth in the 2020 holiday season.
Ecommerce and IT managers are under tremendous pressure. You’re expected to make up for lost physical store sales. You need to ramp up digital operations nearly overnight to support a 2020 holiday season that’s starting earlier than ever. Your website is your retail lifeline.
How should you prepare your digital operations to support the business-critical sales growth you need to deliver?
Presenters Garey Symington of Queue-it and Phillip Jackson of Something Digital bring their industry experience to bear and share website readiness tactics to help you support your ecommerce growth.
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