Genesys has limited the scope of its agentic AI platform to comply with international standards of compliance and regulation. As per the company, this move not only facilitates the pace of responsible. AI innovation, but also assures that organizations can fulfill their compliance requirements effortlessly. After a major rollout of Genesys Cloud, this platform is now available in 21 Amazon Web Services regions. Therefore, is almost universally accessible to the customer experience industry. So, customers can utilize these services in and secur manner from Asia-Pacific, Latin America, Europe, and the Middle East.
In a statement, Jouve said:
“Our continued global expansion of Genesys Cloud demonstrates our commitment to empowering organizations with secure, compliant, and locally available innovation. By bringing data residency and AI capabilities closer to customers. In each region, we’re enabling them to innovate with confidence, balancing performance, sovereignty, and trust. This is how Genesys Cloud is delivering the foundation for the next era of responsible, agentic AI.”
Furthermore, Genesys is setting the trend as the first company to acquire the certification to ISO/IEC 42001:2023. A single worldwide standard for AI management systems. With this milestone, the company not only complies with the EU Data Act. The EU Artificial Intelligence Act but also paves the way for other companies to follow. The company’s actions show that it plans to handle AI in a reliable and transparent way. Besides, over two million users of Genesys Cloud can provide secure, intelligent, & empathetic experience orchestration to both customers & employees globally.
In a statement, Arnason said:
“While availability and reach are important in today’s global CX marketplace, they alone are not nearly enough. They have to be combined with robust compliance and trust capabilities that meet the demands of a complex web of global security requirements, influenced by the unprecedented impact of AI.”
said Bernie Arnason, industry director of ICT at Frost & Sullivan
“Genesys is meeting this moment with its expanding global footprint and its demonstrated commitment to global security standards.”
Genesys will be able to make new deployments more conveniently with the addition of the AWS European Sovereign Cloud & Saudi Arabia. These modifications are to address privacy, data sovereignty, and regulatory requirements in leading global markets. To be more open. The company has also created the Genesys Cloud Trust Center. A place where users can get detailed information about security measures, compliance standards, and resilience practices.
To explore how Security Operations Centers (SOC) play a crucial role in defending against modern cyber threats, read our latest SOC News.
Source: Businesswire
