Cybersecurity leaders CISOs share insight on a crucial but overlooked task after any security incident: rebuilding trust with the stakeholders that matter the most.

When incident response plans cover the aftermath, they typically focus solely on technical matters, such as root cause analysis or upgrading systems. The problem with this approach is that breaches are not only technical in nature — they can also undermine trust among various internal and external stakeholders of the business.

This loss of trust can be hard to measure, but it manifests concretely. For example, publicly traded companies may lose the enthusiasm of institutional and retail investors. Once popular organizations for tech talent may see their pipeline of applicants dry up. The morale of your cybersecurity team may wane, leading to retention issues and resignations.

In short, CISOs must prioritize rebuilding trust with stakeholders as an equal priority to any technical exercise. After all, no improvement or upgrade matters if stakeholders do not buy into your organization’s overall cybersecurity plan or execution.

Transparency across the incident lifecycle

Christopher Robinson, chief security architect of The Linux Foundation, says transparency is key to rebuilding stakeholder trust. Unfortunately, companies often take the opposite approach.

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Source : https://www.csoonline.com/article/3825447/how-cisos-can-rebuild-trust-after-a-security-incident.html